Behavioral Services







Leadership Development

Leadership Development expands the capacity of individuals to perform in leadership roles within organizations. Leadership roles are those that facilitate execution of a company's strategy through: building alignment, winning mindshare and growing the capabilities of others. Our Leadership Development workshop helps you match the right learning at the right time for each leader, whether it’s - Leading Self, Leading Teams or Leading Business Productivity.

Customer Service Excellence

Service excellence cannot be achieved in the short-term, nor can you ever truly say that you have ‘achieved’ excellence because it’s a journey not a destination; the quest for excellence will mean that you are constantly pushing the bar to get even better at what you do. This journey clearly requires a great deal of commitment on your behalf, but also from those who work with and for you.

Sales & Key Account Management

Our sales interventions are customized for various levels in an organization. Our program teaches skills that make a difference and provides a sustainable Sales Process that can be used for any selling situation. KAM: As its rightly said, to sell more focus on existing customers. AM is a radically different organizational process used by business-to-business suppliers to manage their relationships with strategically-important customers, and it produces measurable business benefits.

Negotiation Strategy & Tactics

Our workshop helps you understand the principle of ‘win-win’ negotiations & plan a strategy for a successful negotiation. The focus is to define what is meant by negotiation and apply that to a number of different contexts. Our workshop is help participants to understand & come to an agreement efficiently using different tools and techniques.

Change Management

Change management is a systematic approach to dealing with change both from the perspective of an organization and the individual. Our workshop guides how one prepares, equips and supports individuals to successfully adopt change in order to drive organizational success and outcomes.

Presentation Skills

A presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing a team. To be effective, step-by-step preparation and the method and means of presenting the information should be carefully considered. The practicalities of how you manage your presentation can make a significant difference to its success, and to your nerves!

Problem Solving and Decision Making

The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms. Using established tools and techniques will help you improve your approach to solving the problems that your team and your organization face. You'll be more successful at solving problems and, because of this, more successful at what you do. What's more, through our workshop you will learn various tools & techniques for Effective Decision Making skills. With our PSDM workshop, you'll begin to build a reputation as someone who can handle tough situations, in a wise and positive way.

Team Building

Team-building workshops are a powerful way to unite a group, develop strengths, and address weaknesses – but only if the exercises are planned and carried out strategically. In other words, there has to be a real purpose behind your decision to do the exercise – for example, improving the team's problem-solving or creativity skills – rather than because you felt like giving your people a nice day out of the office.

Executive Coaching

Our executive coaches work closely with you to help you use your experience to develop into a stronger leader. They can help you design a plan of action to work through a thorny issue at work, gain clarity on feedback others have given you, make decisions, solve problems, set new goals and achieve them. Meeting with our executive coaches will strengthen and expand your horizon & change the way you look at things.